Connection Issues

Solutions to the most common problems players encounter when connecting.

The QR code doesn't work

Symptom: a player scans the QR code but nothing happens or the page won't load.

Solutions:

• Make sure your computer is connected to the internet
• Ask the player to try using mobile data (4G/5G) instead of WiFi
• Check that the player is using the native camera app on their phone to scan (not a third-party app)
• On iPhone, make sure the player is not in private browsing mode

A player got disconnected

Symptom: a player who was connected can no longer play, their phone shows a loading screen.

Solutions:

• The player should refresh the page in their browser (pull down to refresh or tap the refresh button)
• If that doesn't work, rescan the QR code

The player can't see the game screen

Symptom: after scanning the QR code and choosing a username, the player is stuck on a loading screen.

Solutions:

• Check the player's internet connection
• Try refreshing the page
• If the problem persists, rescan the QR code

The entire session is unresponsive

Symptom: no player can connect anymore, the main screen appears frozen.

Solutions:

1. Refresh the page on the computer (F5 or Ctrl+R)
2. If that doesn't help, restart the browser entirely
3. Players will need to rescan the QR code after the restart

Tips to avoid problems

• Test before the event: scan the QR code with your own phone 15 minutes ahead of time
• Stable connection: a reliable WiFi connection makes all the difference. If your WiFi is unstable, players can use their mobile data
• Chrome recommended: on the computer displaying the game, use Google Chrome for the best compatibility
• Don't close the browser: as long as a session is running, keep the Unboared tab open and active